Refund Policy
At Best Home Performance LLC, we strive to ensure your satisfaction with our services. If you are not entirely satisfied with your purchase, we're here to help.
Refund Eligibility
Refunds may be issued under the following circumstances:
Dissatisfaction with Service: If you are dissatisfied with the quality of our services or believe that they were not provided as agreed upon, you may be eligible for a refund.
Service Not Rendered: If, for any reason, we are unable to fulfill the services you have paid for, you will be entitled to a full refund.
Overpayment: In the event of an overpayment or billing error, a refund will be issued for the excess amount paid.
Refund Process
To request a refund, please contact us within 3 days of the service date or purchase. You can reach us via 860-830-7260 or Christian@besthome.one . Please provide detailed information regarding the reason for your refund request.
Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
Non-Refundable Items
Certain items are non-refundable, including:
Services rendered as agreed upon and to the satisfaction of the customer.
Services that have been partially or fully utilized.
Services provided under special circumstances or with customized specifications agreed upon by the customer.
Cancellation Policy
If you need to cancel or reschedule a service appointment, please notify us at least 3 days in advance. Failure to provide sufficient notice may result in a cancellation fee or forfeiture of any deposit paid.
All scheduled jobs commence between 8:00 and 9:00 a.m. Any cancellations made after the 72-hour deadline may result in the forfeiture of the initial deposit. Rescheduling without prior notice within 24 hours of the scheduled installation time and day may incur additional fees.
Contact Us
If you have any questions about our Refund Policy, please contact us at 860-830-7260 or Christian@besthome.one . We are here to assist you and ensure your satisfaction with our services.